Delete Account

Overview

This page explains how to request deletion of your PACO-HVAC PRO account and associated personal data. PACO-HVAC PRO is a professional HVAC field application for technicians and service companies in the United States.

You can submit a deletion request directly in the app or on the web. You may also contact our legal team if you cannot access your account.

How to request account deletion

Choose the option that matches how you use PACO-HVAC PRO. You must be signed in to submit a deletion request in the app or on the web.

• Android app: open PACO-HVAC PRO → Settings → Legal → Delete Account.
• iOS app: open PACO-HVAC PRO → Settings → Legal → Delete Account.
• Web app (technicians): sign in at https://app.pacohvacpro.com/home → Settings → Legal → Delete Account (https://app.pacohvacpro.com/legal/delete-account).
• Marketing account: sign in at https://pacohvacpro.com → Account → Security → Delete account.
• This page (signed in): scroll to "Submit a deletion request" below if you are already signed in on https://pacohvacpro.com.
• Email (no app access): send a verified request from your account email to legal@pacohvacpro.com with the subject "PACO-HVAC PRO account deletion request". Include your full name and the email address on the account.

What happens when you submit a request

When you confirm deletion in the app or on the web, your session ends immediately and a deletion request is recorded in our system with status "pending".

Our team reviews and processes eligible requests. You will not be able to sign in with the same credentials after processing is complete. Deletion is permanent and cannot be undone.

If you have an active paid subscription, cancel billing separately (customer billing portal or your billing contact) before or after requesting deletion. Subscription records may be retained as described below.

Data that will be deleted

When you submit a deletion request, you can choose which categories to remove. By default, all options are selected. Upon successful processing, we delete or anonymize the following account-linked data in our cloud systems, subject to the retention exceptions below:

• Account and profile information (name, email, phone, role, profile photo, company association).
• Diagnostic and service reports you created or that are linked to your user account.
• Field photos and equipment images stored in your account.
• Invoices, receipts, and related billing documents stored in the app.
• Customer and job data you entered (names, contacts, addresses, job notes, schedules).
• Voice recordings, transcripts, and diagnostic session content linked to your account.
• Push notification tokens and in-app preferences tied to your user ID.

Data that may be retained

Certain information may be kept after account deletion when required by law, for fraud prevention, dispute resolution, or legitimate business records. This may include:

• Payment and subscription records processed by our billing provider (transaction IDs, invoices, tax-related billing data) — retained as required for accounting, tax, and audit obligations (typically up to 7 years where applicable).
• Records of your legal consent acceptances and the account deletion request itself (timestamps and status) — retained for compliance and audit purposes.
• Limited security, access, and error logs that do not contain unnecessary personal content — retained for a defined period to protect the service and investigate abuse.
• Data in encrypted backup systems — removed on a rolling schedule, typically within 90 days after primary deletion is completed.
• Information we are legally required to preserve (e.g., court order, regulatory inquiry) until the obligation ends.

Deletion timelines

We aim to process verified deletion requests promptly. Typical timelines:

• Request received: immediately when you confirm in the app or on the web, or within 3 business days when submitted by email.
• Processing: most requests are completed within 30 calendar days of verification.
• Backup purge: residual copies in backups are purged within 90 days after primary deletion.
• Billing and tax records: retained only as long as required by applicable law, then deleted or anonymized.

Local data on your device

Data cached on your phone or tablet (offline jobs, photos, drafts) is stored locally on the device. Uninstalling the PACO-HVAC PRO app removes local app data from that device. Cloud deletion does not erase data already stored only on your device until you remove the app or clear app storage.

Questions and privacy rights

For privacy rights requests, data access, or help with account deletion, contact legal@pacohvacpro.com.

See our Privacy Policy at https://pacohvacpro.com/privacy for full details on how we collect, use, and protect information.